This message was transcribed from a WhatsApp support call

This is a gprs meter

We have added it to the system but it's not communicating

Please help me out on this, when can I call you, if you please tell me

The port is wrong.

2246 is for the DC. 2245 is the port for a Linyang GPRS modem.

ok. so if i change it it will show in the system

Yes, your setting is wrong, right? So did you change the setting to connect to port 2245 instead of 2246?

(eventually we figured out, the IP was actually wrong. After checking that all push objects was selected, that the only push connectivity was 'on connection' and not any of the others, and that the APN was right)