We are concerned ? we have 164 credits left, but there are three residents that report that they are not getting sms notices ?

We thought that it may have been because we had run out of money.

Please can you advise
1. How we pay for more sms?s
2. Why the above three people are not getting their notifications.
Many thanks

The credit card payment facility should be disabled.
There should be a link with the name 'bank details' or something like that on your account page. If you pay the money into that account, with your login (cell phone number) as the beneficiary reference, it will pay credits into that account after a few days (once the money shows up on our internet banking page). Please let us know if a payment hasn't gone through. The internet banking pages are adjusted on a regular basis, so if it doesn't go through and you notify us, we'll go and check and make sure the payment it through manually. We also check our bank account from time to time and add any outstanding credits.
Does the numbers and messages that you say was not received appear on your CommunitySMS account log page? (that is another link on the account page)
All the SMS that shows up as delivered on my side got an acknowledgement from the service provider. Unfortunately SMS is not a guaranteed messaging mechanism, and we are at the mercy of our service providers.

However, if you can give me some specific messages, the time they were sent, and the numbers where the message did not arrive, it would enable me to:
1. Test these numbers to see if they work now
2. See it there isn't maybe something else that stops the SMS from being sent, e.g. perhaps the routing setting on that number has been set to block messages or divert to email.
3. Make absolutely sure I got the acknowledgement from the service provider.
4. Ask the service provider about specific messages sent at specific times, to specific numbers, which would make it a lot easier to try to hold them to account.
If you can provide me the above details that would really help to strengthen our hands in this matter with the service provider, especially if I can then trace that specific message also on my itemized billing.
Your help in this regard is much appreciated.