Kamstrup head end meters not reading in if profile is selected

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sdg.marinusvz
2026-10-07 11:08

This message was transcribed from Whatsapp support, and translated from Afrikaans with Google translate.


Good morning, Marinus. Regarding the Kamstrup head-end meters:
When the meters are set to read profiles and totals, no data comes through, even though totals are included in the request. I don't know why there is no profile data.
If I disable the profile reading and read only the totals, the readings come through.


Tags: kamstrupprofiletotalsutilidriver
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sdg.marinusvz
2026-10-07 11:11

Yes, for meters with profile data, we don't insert totals if the date is beyond MAXDATE, because otherwise the meter's profile data won't reconcile with the totals (it fails the audit).

It is placed in `earlymtotal` table, and only into `MTOTAL` when the profile is loaded up to that date and time.


The right thing to do if there is no profile coming from the meter is to turn the profile checkbox in Advanced Meter Settings off.

This is often the case for Water meters coming from UtiliDriver. They often only include totals in the 72 hour autofeed.

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sdg.marinusvz
2026-10-07 11:12

For meters without Profile, we interpolate the profile as the totals are inserted, meaning that the profile and totals reconciles. For meters with profile, we have to wait for the profile to come in first, otherwise putting in the total would cause the profile and totals not to reconcile. So we can only put in the totals read once the profile has come in.


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